Benefits of ITIL

Reduce cost by improving processes
Improve IT services in terms of quality
Improve customer satisfaction
Documented processes & procedures
Improve productivity by focus ion on required areas
Improved use of staff skills & experience



Benefits of I TIL to customer & user

Become more customer focused instead of more technology focused
Services are described in customer language rather then described in technical language
Quality, availability, reliability & cost of services are managed better
More focused on corporate objective rather then technology
Improved communication between IT & business customer by specifying SPOC



Problems

Can take long time to implement
Results are coming very slow
Lack of commitment can hamper the process
Lack of training